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Frequently Asked Questions

What is Curator 3d gallery?

Curator is a powerful 3d art exhibition plugin for Wordpress that helps you virtually curate online art and photography exhibitions in a 3 dimensional space.

How much does Curator cost?

We have FREE, PRO and PREMIUM versions of the plugin. You can find the plugin pricing HERE.

Can I start for FREE and then Upgrade my account?

Yes! We offer a 7-day free Trial for both the PRO and PREMIUM subscriptions. You can also start with the FREE version and then upgrade later by logging into your account and choosing “Upgrade Account”.

How many floor plans are available?

For the FREE version, there is one floorplan. For the PRO version, there are 4 different floor plans to choose from. With the PREMIUM version, there are 10 different floor plans to choose from.

Can I customize the gallery?

Yes. Wall colors, flooring and ceilings can be customized in the PRO or PREMIUM versions.

Does Curator have an Affiliate Program?

Yes! Click HERE to learn more about our Affiliate Program.

What is required to use the Curator 3d Gallery plugin?

To use the Curator 3d Gallery plugins on your website, all you need is a self-hosted WordPress.org installation. It can be used on any Wordpress website.

What is your refund policy?

Although we don’t think you’ll ever want a refund but if you do we will gladly refund your purchase if it requested within the first 14 days of your trial. You can submit the request by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support (support@curator3dgallery.com) and they can assist you with the cancellation process. Refunds terminate your license and deactivate the associated package, which means you will no longer be able to access the premium services.

What happens to the 3d galleries I created in the free version after I upgrade?

You won’t lose your 3d galleries. Curator will automatically recognize galleries created in the free version and you can continue working on them where you left off.

Can I change the layout and size of the gallery?

Gallery floorplans and sizes are not customizable at this time so our pre-made galleries cannot be changed.

How many virtual 3d galleries can I have on my website?

We have a FREE version with limited functionality to try out the plugin. Artists and galleries can create one 3d gallery space with up to 12 artworks. With the PRO version, for a monthly fee (a discount will apply when paid annually), artists can create up to 15 different individual 3d exhibition spaces. With the PREMIUM version, for a monthly fee (a discount will apply when paid annually), artists can create up to 25 different individual 3d exhibition spaces.

Can I upload my own floor plans?

Unfortunately, that is not possible at this time. A lot of post-processing goes into creating our virtual exhibition spaces to look like they currently do and this process cannot be automated.

Can I include 3 Dimensional artwork to the exhibition?

Currently we do not offer the ability to have 3D objects in our space. This is something we are exploring adding in a future PREMIUM version of the plugin. In the interim, if you would like to exhibit sculptural or 3D pieces in our galleries, we suggest adding a picture of the sculpture and placing it on the wall as an artwork.

Do you have a tutorial on how to use the plugin?

Yes! You can find a tutorials HERE.

Why should I upgrade to the PRO version?

Curator is the only virtual 3d gallery plugin exclusively for Wordpress. It helps you create beautiful curated gallery spaces to exhibit your artwork. The FREE version is designed to give you an opportunity to try out the plugin to see how easy and user friendly is it. However, it has limitations and upgrading to at least the PRO version gives you additional features to customize your gallery spaces and exhibitions.

Do I have to pay tax?

If you purchase Curator/FA/CSI's products and services, including monthly and/or annual subscriptions, payments are processed through Paddle (https://www.paddle.com). Paddle is an online payment service provider and is the merchant of record for any purchases or subscriptions on the Curator website. Paddle also provides customer service sales inquiries and handles returns. Paddle will calculate the TAX based on your country and/or state and will collect those taxes and remit those taxes to appropriate taxing authorities. See Paddle’s Terms of Use for details.
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